CBS News
A look inside the Icon of the Seas, the world’s biggest cruise ship, as it prepares for voyage
Royal Caribbean is redefining the cruise industry with its latest ship, the Icon of the Seas. This $2 billion floating resort is largely booked until 2026.
Spanning nearly 1,200 feet, the cruise ship has 20 decks, which makes the Icon of the Seas the world’s largest cruise ship.
It’s a city at sea, accommodating up to 7,600 passengers in 2,805 staterooms and nearly 10,000 people, including the crew. The ship offers different experiences that include seven pools — one is the largest on any ship — the world’s first onboard water park with six water slides, theaters, a casino and over 40 dining and drinking spots.
Rebecca Blackwell / AP
Jay Schneider, Royal Caribbean’s Chief Product Innovation Officer, says the cruise ship is more than just its amenities.
“It’s really about iconic experiences,” he said.
And despite its massive size, Schneider said the ship is designed to avoid feeling overcrowded.
“We have purposely designed the ship to give more space for people,” he said. “We believe, even at 7,500 guests, it won’t feel to you like your entire hometown has joined the ship,” said Schneider.
Luxury comes at a price on the Icon. A weeklong Caribbean cruise costs about $3,500 for two people in an average stateroom. For those seeking more luxury, the Ultimate Family Townhouse – a three-story suite complete with touchscreen tables and a slide – can go for up to $100,000 per trip. The Royal Loft, aimed at high-rolling adults, offers two bedrooms, a private hot tub, and a spacious balcony starting at $40,000.
Rebecca Blackwell / AP
Colleen McDaniel, editor-in-chief at Cruise Critic, said that bigger ships benefit both passengers and cruise lines.
“It means more people can experience something. It means that there’s a lot more amenities and activities onboard the cruise ship,” McDaniel said. “The more people they can put on a cruise ship, of course, the better business they do, the more money they make.”
Kevin Curran says the Icon took his breath away. Having followed the ship’s construction for over a year, the Oregon resident said he’s thrilled to be on its inaugural cruise from Miami.
“The more I watched the videos, the more I understood this was something special,” he said.
Rebecca Blackwell / AP
Cruising is surging in popularity. Last year, passenger volume outpaced pre-pandemic numbers, and this year is expected to hit a new high of 36 million as spending on experiences has climbed 65% since 2019.
From the bridge, Captain Hendrik Loy is overseeing what amounts to a three-day test drive to the Bahamas.
“There is still fine-tuning that needs to take place,” said Loy.
The Icon also champions environmental responsibility. It’s powered by liquefied natural gas, treats its own waste, and produces its own water.
Chipotle Mexican Grill job applicants better get used to conversing with AI — their first interview could be with an artificial intellgence-powered system named “Ava Cado” rather than a human hiring manager.
The fast-casual Mexican restaurant chain said Tuesday that it is partnering with Paradox, a maker of what the technology company calls “conversational” AI, to launch the new hiring platform.
By collecting basic information about candidates, Ava will free up restaurant managers to focus on other tasks, according to the company. The AI can also schedule interviews and even make job offers in real time, the company said. Ava is also a polyglot and able to conduct interviews in English, Spanish, French and German.
The new technology is expected to reduce the amount of time it takes Chipotle to hire an employee for an in-restaurant position by as much 75%, Chipotle said in a statement to CBS MoneyWatch.
Chipotle plans to deploy the system across more than 3,500 restaurant locations in North America and Europe. The technology is currently being introduced at restaurants in a phased approach that’s expected to be complete by the end of October.
In addition to collecting biographical information, Ava can engage with job applicants and answer their questions about the company, according to Chipotle.
“Paradox operates as if we’ve hired additional administrative support for all our restaurants, freeing up more time for managers to support team members and provide an exceptional guest experience. We’re excited about the early improvements we’re seeing,” Chipotle chief human resources officer Ilene Eskenazi said in a statement.
A number of other major restaurant chains, retailers and other companies have turned to Paradox’s AI hiring tech, including Applebee’s, McDonald’s, Panera Bread, Taco Bell and Wendy’s.
Although AI can expedite the hiring process, it can also be controversial as a recruiting tool. Some studies have found that it can lead to biased assessment of candidates and unintentionally discriminate against people based on their race or gender.
To guard against the misuse of AI in hiring, New York City in 2021 passed a law that requires companies that use the technology to disclose its use to job candidates. Employers are also required to conduct annual third-party “bias audits” of their automated hiring systems to ensure the technology isn’t discriminating against certain types of candidates.
The North Carolina county that is home to Asheville overcounted deaths caused by Helene by as many as 30, according to a statement Tuesday from its sheriff’s office and data from the state, significantly reducing the death toll from the historic storm.
Buncombe County officials, who previously reported 72 deaths, are now deferring to a state tally of 42 deaths for the county.
The county’s number dates back to an Oct. 3 news release in which county officials reported that “72 lives have been lost due to Hurricane Helene,” repeating a number cited by Sheriff Quentin Miller at an earlier media briefing. But state officials, relying on reviews by the Office of the Chief Medical Examiner in Raleigh, have consistently reported a number lower than that for the county. The number for Buncombe County included in the state’s tally has stood at 42 since at least Oct. 10.
On Tuesday, the Buncombe County Sheriff’s office acknowledged in a statement that the number of deaths in the county was lower than the number it provided.
“In the early aftermath of Hurricane Helene, all deaths were being classified as storm related and from Buncombe County. However, as the days progressed, BCSO was able to identify who had passed away due to the hurricane, who was in fact from Buncombe County, and who passed away from other causes,” Buncombe County Sheriff’s Office Public Information Officer Christina Esmay told CBS News in a statement Tuesday. “Compounded with the lack of consistent communication, due to widespread outages, the Buncombe County fatality number that was initially provided to Sheriff Miller has decreased.”
The sheriff’s office did not provide additional information.
The Office of Chief Medical Examiner in Raleigh typically reviews weather deaths and makes a ruling on cause before reporting numbers through state officials, a process it has used in past storms for years. But in the chaos following Helene, a number of counties reported fatality numbers independently of the state. The state’s tally has gradually increased through Tuesday, but the climb has slowed as bodies have been examined.
A spokesperson from the North Carolina Department of Health and Human Services told CBS News that Buncombe County is “relying on the state to report storm-related deaths.” Hannah Jones, the spokesperson, said the state’s count of storm-related fatalities stands at 96, with 42 of these deaths were in Buncombe County.
“We do not have information about how Buncombe County was determining fatality numbers for the death totals they were reporting for their county. We understand that Buncombe County decided to stop their independent reporting a couple weeks ago and are relying on the state to report storm-related deaths,” Jones said.
Another county, Henderson, had previously reported two more deaths than the state, but said on Tuesday that it agrees with the state’s tally of 7 deaths.
Using the new North Carolina figures, CBS News has now confirmed through Tuesday at least 215 total deaths across multiple states due to Helene.
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