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Fake therapist fooled hundreds online until she died, state records say

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Hundreds of Americans may have unknowingly received therapy from an untrained impostor who masqueraded as an online therapist, possibly for as long as two years, and the deception crumbled only when she died, according to state health department records.

Peggy A. Randolph, a social worker who was licensed in Florida and Tennessee and formerly worked for Brightside Health, a nationwide online therapy company, is accused of helping her wife impersonate her in online sessions, according to an investigation report from the Florida Department of Health.

The Florida report says the couple “defrauded” patients through a “coordinated effort”: As Randolph treated patients in person, her wife pretended to be her in telehealth sessions with Brightside patients. The deceit was discovered after the wife died last year and a patient realized they’d been talking to the wrong person, according to a Tennessee Department of Health settlement agreement.

Records from both states identify Randolph’s wife only by her initials, T.R., but her full name is in her obituary: Tammy G. Heath-Randolph. Therapists are generally expected to have at least a master’s degree, but Randolph’s wife was “not licensed or trained to provide any sort of counseling services,” according to the Tennessee agreement.

“[Randolph] denies knowing that T.R. was using her Brightside Health Therapist Portal log-in credentials or treating clients under her account. However, [she] received compensation for the sessions conducted,” the agreement states.

An illustration in pencil shows a therapist on the screen of a laptop. The therapist is an o lder woman and crosses her fingers in front of her face as she smiles. Her eyes are concealed by thick glasses. The screen glitch es and momentarily shows part of

Oona Tempest /KFF Health News


The alleged ruse has not been previously reported and its details and scope were only recently glimpsed in a few pages of public documents released by the state agencies. The Tennessee settlement, released in May, states that Randolph was supposed to provide online therapy to “hundreds of clients” while working for Brightside Health from January 2021 to February 2023. However, a Brightside internal investigation found it was actually Heath-Randolph who was “seeing all her patients and had been for a long time,” according to the Florida investigation report.

Randolph declined to comment.

The Florida and Tennessee records say Randolph voluntarily surrendered her social worker’s licenses in both states. This resulted in the health departments dropping their investigations, which limited the case details and documents available in the public record. Brightside’s internal investigation report has not been made public.

Brightside Health, a San Francisco company that offers nationwide online psychiatry and therapy sessions, declined to make an official available for an interview.

Company spokesperson Hannah Changi said in an email that as soon as Brightside learned of the allegations, it audited its security, fired Randolph and reported her to state licensing authorities. Changi said Brightside can’t say how many patients were seen by Randolph’s wife “due to the nature of the incident and ongoing legal proceedings,” but said the company notified and refunded all “potentially impacted patients.”

“We take our patient experience seriously and hold ourselves to a high ethical code of conduct,” Changi said. “We’re extremely disappointed that a single provider was willing to violate the trust that Brightside and, most importantly, her patients had placed in her.”

Brightside was also required to alert the U.S. Department of Health and Human Services, which investigates data breaches that expose private medical information. In this breach, an “unauthorized individual” accessed the info of 767 people, including Social Security numbers and diagnoses, according to the agency’s online database.

Neither Florida nor Tennessee health officials answered questions about the case.

Dean Flener, a spokesperson for the Tennessee Department of Health, said details of Randolph’s case remain confidential under state law.

Jae Williams, a Florida Department of Health spokesperson, said a full investigation was not completed because Randolph surrendered her license, which has the same effect as the state revoking it but allowed her to keep “what dignity she had left.”

KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF — the independent source for health policy research, polling and journalism.



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Meet the designer turning classic Venetian glass into modern art

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Meet the designer turning classic Venetian glass into modern art – CBS News


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Venetian glass is perhaps the most famous glass in the world. The island of Murano became the glass-making center of Europe in the 15th and 16th centuries, creating art that was so popular it was sought out by royals well into the 19th century. Today, the intricate pieces are still in demand, and one entrepreneur is making waves by turning an old world craft into modern day art. Dana Jacobson has more.

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Minnesota Vikings rookie Khyree Jackson dies in car accident

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Former Vikings throw special private party for fans


Former Vikings throw special private party for fans

01:30

MINNEAPOLIS — Minnesota Vikings rookie Khyree Jackson died overnight in a car accident.

The Upper Marlboro, Maryland native played for Alabama and Oregon. He was drafted by the Vikings in April in round 4 as the 108th overall pick.

He was 24 years old.

“Our thoughts are with Khyree’s family, friends, teammates and coaches, as well as all the victims of this tragic accident,” the Vikings wrote on X.

Vikings head coach Kevin O’Connell said he was “crushed” by the news of Jackson’s death.

“In our short time together, it was evident Khyree was going to develop into a tremendous professional football player, but what was more impressive was his desire to become the best person he could be for his family and those around him,” O’Connell added.

The crash happened in Upper Marlboro shortly after 3 a.m. and involved three cars, according to Maryland state police. Investigators believe the driver of a silver Infiniti car tried to change lanes at a high rate of speed and struck the car that Jackson was in, as well as a Chevrolet Impala.

The two other occupants of Jackson’s car also died in the crash. The occupants of the other cars were not hurt. 

Officials believe that alcohol could have been a contributing factor in the crash. 

In a statement, the Minnesota Vikings say they have offered support to Jackson’s family, and are offering counseling and emotional support to the players who seek it. 

This is a developing story. Check back with WCCO.com for more.

Note: The above video first aired on June 24, 2024.



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Street medics treat heat illnesses among homeless people as temperatures rise

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Alfred Handley leaned back in his wheelchair alongside a major Phoenix freeway as a street medicine team helped him get rehydrated with an intravenous saline solution dripping from a bag hanging on a pole.

Cars whooshed by under the blazing 96-degree morning sun as the 59-year-old homeless man with a nearly toothless smile got the help he needed through a new program run by the nonprofit Circle the City.

“It’s a lot better than going to the hospital,” Handley said of the team that provides health care to homeless people. He’s been treated poorly at traditional clinics and hospitals, he said, more than six years after being struck by a car while he sat on a wall, leaving him in a wheelchair.

Circle the City, a non-profit that works in multiple cities and hospitals and treats about 9,000 people annually, introduced its IV rehydration program as a way to protect homeless people in Phoenix from life-threatening heat illness as temperatures regularly hit the triple-digits in America’s hottest metro. 

Extreme Heat Homeless Health Care
Alfred Handley watches an intravenous saline solution drip administered by the Circle The City medical team, Thursday, May 30, 2024 in Phoenix. 

Matt York / AP


Homeless people accounted for nearly half of the record 645 heat-related deaths last year in Maricopa County, which encompasses metro Phoenix. As summers grow warmer, health providers from San Diego to New York are being challenged to better protect homeless patients.

Dr. Liz Frye, vice chair of the Street Medicine Institute which provides training to hundreds of healthcare teams worldwide, said she didn’t know of groups other than Circle the City administering IVs on the street. The organization also distributes tens of thousands of water bottles each summer and tries to educate people about hot weather dangers.

“But if that’s what needs to happen to keep somebody from dying, I’m all about it,” Frye said.

Bringing care to people in need 

The amount of people requiring treatment for heat illnesses is rising. The Boston Health Care for the Homeless Program, featured in last year’s book, “Rough Sleepers,” now sees patients with mild heat exhaustion in the summer after decades of treating people with frostbite and hypothermia during the winter, said Dr. Dave Munson, the street team’s medical director.

“It’s certainly something to worry about,” said Munson, noting that temperatures in Boston hit 100 degrees with 70% humidity during June’s heat wave. Homeless people, he said, are vulnerable to very hot and very cold weather not only because they live outside, but they often can’t regulate body temperature due to medication for mental illness or high blood pressure, or because of street substance use.

The Phoenix team searches for patients in homeless encampments in dry riverbeds, sweltering alleys and along the canals that bring water to the Phoenix area. About 15% are dehydrated enough for a saline drip.

Extreme Heat Homeless Health Care
Phillip Enriquez, left, and Alfred Handley receive intravenous saline solution from a Circle The City mobile clinic, Thursday, May 30, 2024 in Phoenix. 

Matt York / AP


“We go out every day and find them,” said nurse practitioner Perla Puebla. “We do their wound care, medication refills for diabetes, antibiotics, high blood pressure.” 

Puebla’s street team ran across Handley and 36-year-old Phoenix native Phillip Enriquez near an overpass in an area frequented by homeless people because it’s near a facility offering free meals. Across the road was an encampment of tents and lean-tos along a chain-link fence.

Enriquez sat on a patch of dirt as Puebla started a drip for him. She also gave him a prescription for antibiotics and a referral to a dentist for his dental infection.

Living outside in Arizona’s broiling sun is hard, especially for people who may be mentally ill or use sedating drugs like fentanyl that make them less aware of their surroundings. Stimulants like methamphetamine contribute to dehydration, which can be fatal. Dr. Matt Essary, who works with Circle in the City’s mobile clinics, said the organization also often treats surface burns that can happen when a medical emergency or intoxication causes someone to fall on a sizzling sidewalk. 

Extreme Heat Homeless Health Care
Nurse practitioner Perla Puebla prepares a intravenous saline solution outside a Circle The City mobile clinic, Thursday, May 30, 2024 in Phoenix. 

Matt York / AP


Temperatures this year have reached 115 degrees in metro Phoenix, where six heat-related deaths have been confirmed through June 22. Another 111 are under investigation, and the city is seeing an “increasing” number of patients with heat illnesses every year, according to Dr. Aneesh Narang, the assistant medical director of emergency medicine at Banner Medical Center-Phoenix, which treats many homeless people with heat stroke.

Narang’s staff works frequently with Circle the City, whose core mission is providing respite care, with 100 beds for homeless people not well enough to return to the streets after a hospital stay.

Extreme heat worldwide requires a dramatic response, said physician assistant Lindsay Fox, who cares for homeless people in Albuquerque, New Mexico, through an initiative run by the University of New Mexico’s School of Medicine.

Three times weekly, Fox treats infections, cleans wounds and manages chronic conditions in consultation with hospital colleagues. She said the prospect of more heat illness worries her.

Highs in Albuquerque can hit the 90s and don’t fall enough for people living outside to cool off overnight, she said.


How soldiers use this fast, cheap solution to quickly cool down in intense heat

03:33

“If you’re in an urban area that’s primarily concrete, you’re retaining heat,” she said. “We’re seeing heat exposure that very quickly could go to heat stroke.” 

Serious heat stroke is far more common in metro Phoenix, where Circle the City is now among scores of health programs for the homeless in cities like New York, San Diego and Spokane, Washington. 

Circle the City works with medical staff in seven Phoenix hospitals to help homeless patients get after-care when they no longer need hospitalization. It also staffs two outpatient clinics for follow-up.

Rachel Belgrade waited outside Circle the City’s retrofitted truck with her black-and-white puppy, Bo, for Essary to write a prescription for the blood pressure medicine she lost when a man stole her bicycle. She accepted two bottles of water to cool off as the morning heat rose.

“They make all of this easier,” said Belgrade, a Native American from the Gila River tribe. “They don’t give you a hard time.” 



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