CBS News
Boeing faces quality control questions as its CEO appears on Capitol Hill

Washington — Boeing CEO Dave Calhoun was on Capitol Hill Wednesday trying to reassure key senators that the company’s planes are safe, after an incident earlier this month in which the door panel of a 737 Max 9 blew off during an Alaska Airlines flight over Portland, Oregon.
“We fly safe planes,” Calhoun told reporters Wednesday. “We don’t put airplanes in the air that we don’t have 100% confidence in. I’m here today in the spirit of transparency.”
Samuel Corum/Bloomberg via Getty Images
The Federal Aviation Administration had grounded all 171 Boeing 737 Max 9s indefinitely since the incident. On Wednesday evening, the FAA announced that it had approved a “thorough inspection and maintenance process that must be performed on each of the grounded” aircraft.
Once those inspections are complete, the aircraft “will be eligible to return to service.”
In a letter to employees Wednesday, United Airlines Chief Operating Officer Toby Enqvist said that its 737 Max 9s are slated to begin returning to service on Sunday. Enqvist said that 26 of the airline’s aircraft have already undergone full inspections “under the FAA’s supervision.”
The FAA also said Wednesday that it would not issue a production expansion to Boeing for any Max aircraft, meaning that the aerospace giant can continue production at its current monthly rate, but cannot increase that rate.
“We will not agree to any request from Boeing for an expansion in production or approve additional production lines for the 737 MAX until we are satisfied that the quality control issues uncovered during this process are resolved,” FAA Administrator Mike Whitaker said in a statement.
“We will continue to cooperate fully and transparently with the FAA and follow their direction as we take action to strengthen safety and quality at Boeing,” a spokesperson for Boeing said in a statement in response to the FAA’s announcement. “We will also work closely with our airline customers as they complete the required inspection procedures to safely return their 737-9 airplanes to service.”
United Airlines and Alaska Airlines are the only two U.S. carriers who operate the 737 Max 9, and as a result have been forced to cancel thousands of flights.
Both airlines previously reported that door plugs on grounded 737 Max 9s revealed “loose hardware” such as “bolts that needed additional tightening.”
The FAA Sunday also informed airlines to inspect door panels on another type of Boeing 737 jet, the 737-900ER.
The National Transportation Safety Board investigators have focused on the four bolts that should have held that blown-out door panel in place. An anonymous Jan. 16 post to the comment section of a website that appeared to be from a current Boeing employee alleges that Boeing’s own records show “these 4 bolts were not installed,” raising questions about quality control.
The anonymous poster alleged that the panel arrived to Boeing’s plant in Renton, Washington, as part of a fuselage built by Spirit AeroSystems, but that it had an issue that needed to be repaired. The poster said the bolts were not installed when the repairs were complete.
CBS News has confirmed that 737 fuselages arrived at the Boeing plant with so many problems that Spirit AeroSystems assigned a team to be on site to make repairs.
The NTSB told CBS News it is aware of the anonymous post. And when reached by CBS News, Boeing declined to comment, referring CBS News to the NTSB.
“As the air safety agency responsible for investigating this accident, only the U.S. National Transportation Safety Board can release information about the investigation,” Boeing’s statement read.
A spokesperson for Spirit AeroSystems told CBS News in a statement that it was “precluded from providing information regarding the ongoing investigation, to which it is an active party. As a company, we remain focused on the quality of each aircraft structure that leaves our facilities.”
Ed Pierson, a former Boeing senior manager turned Max whistleblower, told CBS News that the systems and processes described in the post were accurate and phrased in a manner consistent with a Boeing employee. He said he wasn’t surprised by the revelation that the panel may not have had bolts.
“In fact, the only thing surprising to us is we’re so thankful that it wasn’t a fatal crash,” Pierson said.
On the night of Jan. 5, Alaska Airlines flight 1282 was carrying 174 passengers and six crew members bound for Ontario, California, when a door panel blew out just minutes after takeoff from Portland.
The plane was able to safely return to Portland International Airport. Officials said several people sustained minor injuries, but no one was seriously hurt.
The lost door panel was later found in the backyard of a high school physics teacher’s home in the Portland metropolitan area. Two phones that were sucked out of the plane were also found.
In a letter obtained exclusively by CBS News, Democratic Sen. Tammy Duckworth of Illinois demanded that the Federal Aviation Administration deny Boeing’s request for safety waivers on the future 737 Max 7, which is not yet in service.
“The exemption Boeing seeks involves an anti-ice system that can overheat and cause the engine nacelle to break apart and fall off,” Duckworth wrote in her letter. “This could generate fuselage-penetrating debris, which could endanger passengers in window seats behind the wing and/or result in a loss of control of the aircraft.”
She noted that Boeing has indicated it won’t have a fix for this issue until 2026.
“It is such a bold-faced attempt to put profits over the safety of the flying public,” Duckworth told CBS News. “It astonishes me that they would do this.”
Boeing Thursday will pause production at its Renton factory for a safety stand-down focused on improving quality.
“Boeing is better than this, Flight 1282 should never have happened,” Alaska Airlines CEO Ben Minicucci told NBC News Tuesday.
In a Jan. 9 meeting, Calhoun admitted to employees that Boeing is “acknowledging our mistake” in the wake of the event. Multiple passengers who were aboard Flight 1282 have filed a class-action lawsuit against Boeing.
— Aimee Picchi contributed to this report.
CBS News
Alicia Keys surprises students at her former high school in New York and reflects on her own musical journey

Alicia Keys, the 16-time Grammy-winning artist, recently returned to the Professional Performing Arts School in New York City where her musical journey began.
The visit came during a special segment for “CBS Mornings,” as Keys continues to enjoy a standout year, including a Grammy nomination for her Broadway musical “Hell’s Kitchen.”
Keys, who graduated as class valedictorian, shared her memories of the school.
“I’ve always been pretty social. I’m definitely a troublemaker,” she laughed. “Like in the sense of like, I test people and I like, challenge people. I was definitely challenging the teachers for sure.”
Reflecting on her early musical experiences, Keys recalled signing her first record deal and the debut album she released at 20, which won five Grammy’s that included “Song of the Year” for her hit “Fallin.'”
“I remember like … everything was possible. Everything was going to happen,” she said, looking around the school.
Keys reunites with her former music teacher
Her visit also brought her back to her former music teacher, Linda Aziza Miller, who taught Keys how to arrange music and hone her craft.
“She taught me so much about how to arrange music, how to arrange a song. Those are the things that I took, and I put into the music,” Keys said.
That teacher-student bond is now reflected in Keys’ Broadway production “Hell’s Kitchen,” where a character named Ms. Liza Jane is inspired by both Keys’ grandmother and Ms. Aziza.
Ms. Aziza, now the orchestra pianist for “Hell’s Kitchen” at the Shubert Theatre, was moved by the reunion.
“It’s really a moment that I never saw coming,” she said.
The visit culminated with a surprise for a theater class, where Keys joined the students for an impromptu performance of “This Girl Is on Fire.”
“I’m so happy to see you guys,” Keys told them. “I’m really honored to be here, to talk to you and get a second. Just tell you that I’m proud of you and that, you know, I really recognize you.”
Keys also took a moment to share advice with the students.
“I want you to always be yourself,” she said. “I want you to never forget that the more unique you are, the more you stand out.”
CBS News
Capybaras are the “it” animal inspiration for toys, slippers and T-shirts this holiday season

The world’s largest rodent is having a big moment.
The capybara — a semi-aquatic South American relative of the guinea pig — is the latest in a long line of “it” animals to get star treatment during the holiday shopping season.
Shoppers can find capybara slippers, purses, robes and bath bombs. There are cuddly plush capybaras and stretchy or squishy ones. Tiny capybaras wander across bedding, T-shirts, phone cases, mugs, key chains, crochet patterns and almost any other type of traditional gift item. Last year, it was the axolotl that took pride of place on many products, and the endangered amphibian remains popular. Owls, hedgehogs, foxes and sloths also had recent turns in the spotlight.
Trendy animals and animal-like creatures aren’t a new retail phenomenon; think the talking Teddy Ruxpin toys of the 1980s or Furby and Beanie Babies a decade later. But industry experts say social media is amplifying which animals are hot — or not.
© Liudmyla Konkina @LudovicToys on Etsy; Liudmyla Konkina’s Ravelry Story
“It’s really the launch on TikTok, Instagram and other social media platforms that allow these characters or animals to blow up like crazy,” said Richard Derr, who has owned a Learning Express Toys franchise in Lake Zurich, Ill., for nearly 30 years and is also a regional manager for the specialty toy store chain.
Social media is also speeding up the cycle. Must-have animals may only last a season before something new captures customers’ imaginations.
“It’s really important to keep feeding that beast,” Juli Lennett, a vice president and toy industry advisor at market research firm Circana, said. “If you are an influencer, you’re not going to talk about last year’s stuff.”
Skyrocketing plush toy sales — fueled by a need for comfort during the pandemic — are also increasing the demand for new and interesting varieties, Lennett said. In the first nine months of this year, sales of plush animals were up 115% from the same period in 2019, she said. Overall toy sales rose 38% in that time.
/ Getty Images
Consumers are seeking out increasingly exotic species that they see in online videos, games and movies. Highland cows, red pandas and axolotls, a type of salamander native to Mexico, have all popped up in popular culture. According to Google Trends, searches for axolotls shot up in June 2021 after Minecraft added them to its game.
“Nobody knew what an axolotl was in 2020,” Derr said. “Now, everybody knows axolotls.”
Cassandra Clayton, a Vermont Teddy Bear Company product designer, said rising sales to adults are also fueling the demand for unique – and collectible – plush toys.
“Stuffed animals are really becoming an ageless item,” she said. “Especially with the boom of self-care in adults and turning towards comfort objects to help de-stress and relax in your life.”
Clayton expects demand for unusual stuffed animals to continue to grow. Among the oddest she has seen: a stuffed version of a water bear, a type of microorganism also known as a moss piglet or a tardigrade.
“It doesn’t necessarily inspire you to cuddle with them, but you’re really seeing the industry start turning towards those characters,” she said. “I think that’s the next trend.”
Figuring out the next “it” animal — or microorganism — is a challenge for toy makers.
“You never know exactly when they’re going to hit and how big they’re going to be,” said Sharon Price John, the president and CEO of Build-A-Bear Workshop, a chain of nearly 500 stores that offers an expanding menagerie of animals and characters for customers to customize, including capybaras and axolotls.
Jeff Roberson / AP
The St. Louis-based company watches social media and gets ideas from talking to store employees and patrons, John said. It usually takes Build-A-Bear up to a year to introduce a new stuffed toy, she said, but the company can move faster if it spots a trend. It sometimes tests a small batch online to make sure a trend is sticking, John said.
Annual trade shows in Asia, Germany and elsewhere are another place to spot new trends. Punirunes – digital, interactive pets that also come in plush varieties – are big in Japan right now and will likely take off in the U.S., toy store owner Derr said.
“Here, I can’t give them away. They’re too new. But give it a year or two,” he said.
Companies can kick off their own trends too. Build-A-Bear’s Spring Green Frog, introduced in 2020, was an immediate hit thanks to videos posted by customers. It remains popular, with nearly 2 million sold, John said.
John suspects people are drawn to friendly, slow-moving capybaras because watching videos of them are so relaxing. But shoppers who want one need to act fast. A Build-A-Bear holiday capybara with red and green sprinkles on its fur – dubbed a “cookiebara” – has already sold out, she said.
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Durbin reported from Detroit. Crawford reported from Lake Zurich, Ill.
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