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How to cut the cord, cancel your TV service and keep your internet
Canceling or transferring your internet service can be a hassle if you don’t plan ahead, but what if you just want to cut the cable cord? What if the savings on your current TV and internet bundle aren’t worth it? Sometimes it’s just time to cancel certain services — like cable — and we can help.
Canceling your TV plan while holding onto the same internet service can start out straightforward enough — check your ISP’s website or call a customer service agent to get the ball rolling — but there are a few important things to know before you get started.
We’ve got the easiest ways to cancel that cable bill but keep your internet service, while going over important details like early termination fees.
Cut the cord, cancel TV service and keep your internet
If you’ve decided it’s time to cut the cord but stick with your ISP, the first thing you should do is review your contract. Some providers like Spectrum offer services with no contract requirements, but others can lock customers into year-long agreements that come with early termination fees if you try to cancel before the contract is up.
- Or call Spectrum directly at 1-877-680-2218
Search your contract for any mention of an early termination fee. Depending on your contract, these can be anywhere from a minor nuisance to a hefty charge that would make for an unpleasant surprise, so it’s better to look this up first instead of finding out after cancellation. Xfinity subscribers, for example, will have to wrestle with an early termination fee that boils down to $10 per month for any months left over on a one-year contract.
- Or call Xfinity directly at 1-855-387-4701
So, if you’ve just renewed your contract and decide to cut the cord two months in, there could be a $220 fee standing between you and your new Xfinity internet plan. So it can be prudent to time your switch, so you’re canceling TV service toward the end of your annual contract.
After you refresh yourself on the specifics of your ISP contract, or lack thereof, it’s time to reach out to your provider for help canceling service. Check your ISP’s website first to see if you can cancel online; filling out a digital form or chatting with a representative online can be easier than trying to cancel by phone.
What is the quickest and easiest way to cancel TV service?
Canceling your TV and keeping internet service isn’t a difficult task, but it may be time consuming if you have to call your ISP directly. Your main goal is to cancel your current plan and sign up for standalone internet service. This may result in a higher monthly charge for internet service, but your total bill is likely to be lower still without the addition of a TV plan — chat with an ISP rep before getting started if you have any questions about your new monthly costs.
Since most providers require you to call customer service to change or cancel service, the easiest way is to call in when you have some time set aside during the day. Once you get a hold of a representative, mention that you want to cancel your TV service. You will likely be transferred to a different department to finish the process.
Here are some things to expect when calling to cancel your TV service:
- A representative may try to discuss alternative options for keeping your service at a lower price instead of canceling, even if you’re only canceling part of your bundled TV and internet package. You may need to repeat your intention for canceling more than once.
- This also means you may be transferred more than once during your phone call. Stay patient and firm with your desire to cancel and you’ll get through the process quickly enough.
- Those offers for cheaper service may be something you can use to your advantage. Most ISPs would prefer to keep you as a customer, using lower rates as an incentive, than lose you altogether. So don’t be afraid to ask about new customer discounts or negotiate for a reduced monthly charge on your new standalone internet service — you may just luck out and nab some nifty discounts!
Whether canceling online or by phone, the representative working with you should walk you through the process of switching from a TV and internet package to standalone internet service. Afterwards, make sure to return any rented equipment, such as a wi-fi router or cable box, in a timely fashion to avoid any additional fees. You may be able to return these by mail or drop them off at a nearby physical location.
Will I be charged an early termination fee?
If you have an annual contract for your TV and internet package, there is likely a fee that is charged for early cancellation of any active line of service. This may be a monthly amount that covers any remaining months on your current plan or a set amount that’s determined by certain factors. For example, Verizon has different termination fees depending on the type of service you’re canceling: $350 if your contract included the purchase of an advanced device or $175 for other contract terms. An advanced device is a cell phone that has its total price included in your contract’s monthly bill — this is the reason for the higher termination fee.
- Or call Verizon directly at 1-877-291-2818
Verizon’s early termination fees can be reduced depending on how much of your contract has been completed. The $350 advanced device fee will decline by $10 per month once you’ve made it through months seven through 17, $20 per month during months 18 through 22, and $60 after you’ve completed month 23. The $175 fee can be broken down in a similar way: $5 per month upon completion of months seven through 17, $10 per month for months 18-22, and $30 after month 23. Both fees drop to $0 once you’ve completed your contract.
If you have any questions or concerns about early termination fees — or have a headache after trying to calculate the final costs on your own — reach out to your ISP for assistance in zeroing in on the precise amount you may be charged for early cancellation.
Is it cheaper to cut the cord?
These days, streaming may be a more budget-friendly option than cable TV — but that ultimately depends on your viewing preferences. One 2017 study found that more than 48% of Americans spend between $50 and $100 on cable and/or satellite services per month. A more recent report in 2021 found that more than 80% of Americans spend around $116 per month on cable and internet bundle expenses.
When compared to these numbers, many standalone internet plans shine as a much cheaper alternative. If you want to cut the cord and switch solely to streaming, some cheap internet services that can save you money over the cost of cable TV include:
CBS News
Photographing the rooms of kids killed in school shootings
An unmade bed
A library book 12 years overdue
The next day’s outfit
Notes to her future self
Click on the door to enter
CBS News
How do you make a portrait of a child who isn’t there? Photographer Lou Bopp found a way, but it wasn’t easy.
In early 2018, I was deplaning after an 18-hour flight when Steve Hartman called. He had an idea: to photograph the still-intact bedrooms of kids who had been killed in school shootings.
It’s a headful. And six years later, I still don’t have an “elevator pitch” for the project — but then, I don’t often talk about this project. It is by far the most difficult I have ever worked on.
When Steve, my friend of about 25 years, asked me if I would like to be involved, I said yes without hesitation — even though I didn’t think we would get any families to agree. There is no way that I would have said no to partnering with him on this.
Emotionally, I was not sure how I would get through it. Within a few months I was on my way to Parkland, Florida. Alone. I’m not sure that I realized that I would be on my own.
But here I was. An on-location commercial photographer who focuses on people and pets to create compelling, honest, textural and connective moments for large brands, per my LinkedIn professional profile, on a project where there is no one to take photos of — for the most brutal of reasons.
How do you make a portrait of a child who is not there?
In each of these children’s rooms — the most sacred of places for these families — there was the sense that the child had just been there, and was coming right back. It was as if they’d just left their room like that when they went to school in the morning and were returning in the afternoon.
I wanted to capture that essence.
Most kids’ bedrooms are their very own special places, and these were no different. I looked everywhere, without touching anything. I photographed inside trash cans, under beds, behind desks. Their personalities shone through in the smallest of details — hair ties on a doorknob, a toothpaste tube left uncapped, a ripped ticket for a school event — allowing me to uncover glimpses as to who they were.
But there was an emotional challenge in addition to that creative one. Over the course of more than six years, we visited with many families around the country. The parents I spoke with seemed grateful that I was there. But each time I received a call or text from Steve about a new family, my heart sank.
It meant another family had lost a child.
I find it unfathomable that children being killed at school is even an issue. It makes no sense. It’s impossible to process. The night prior to each one of the family visits, I didn’t sleep. And I knew I wouldn’t going into the project. It’s not a self-fulfilling prophecy. It is nerves. And empathy. And sorrow. And fear.
In my notes from early on in the project, back in 2018, writing in seat 6H on the flight back from Nairobi, I reflected on the emotional task ahead.
“This is going to be one of the most difficult things ever, emotionally, for me, and not just work related. As I read my research documents, I get visibly emotional,” I wrote, noting my gratitude that the dark cabin prevented the other passengers from seeing me.
The prospect brought my own fears to the fore, both for myself — “I can’t help thinking about Rose,” my daughter, “and what if. I’ve lost sleep over envisioning the what-ifs well before Parkland” — and about and for meeting the families in the project: “When I read about April & Phillip and Lori’s plight, I somehow, for some reason put myself in their emotional position even though that is impossible, I have no idea, it’s beyond comprehension, I do not know what they feel. I do not know what I am going to say to them, I’m scared beyond belief. And alone.”
But just days later, I was photographing the first assignment for the project: Alyssa Alhadeff’s room. She was just 14 years old when she walked out of that room to head to Marjory Stoneman Douglas High School. I was shaky meeting the family friend who greeted me at the house. Her daughter was Alyssa’s best friend, and a photo of the two girls was on the table.
According to my notes, “The room was a beautiful teenager’s messy room. My emotions were kept in check the way that they usually are; By hiding behind the camera. I removed my shoes before entering. My heart was pounding and it reverberated through my body and soul, I felt like I was in one of the most sacred and special places on Earth. I was so careful not to touch anything.”
I left feeling ready to explode in sadness and anger.
Later that day, I photographed Carmen Schentrup’s room. Her younger sister had survived the Parkland shooting, but 16-year-old Carmen was killed in her AP Psychology class. Meeting her parents, April and Phillip, was what I was most scared of.
“I feel so much pain and compassion for them and I don’t want to say the wrong thing, drop cliches etc.,” I wrote at the time. “I spoke to Steve for guidance. He said, just be you. That’s all I can do. Just be me. He was right, those three words helped carry me through this entire project. Just be me.”
April let me in, and I worked quickly, only meeting Phillip as I was leaving. “The conversation felt like we all three were just trying to hold it together. I cannot imagine what they are going through, my heart hurts for them. This was / is such a painful project, and reconciling it will be impossible.
“I think about how anything can happen at any time to any of us. Literally. You never know,” I wrote.
After only about 16 hours on the ground in Florida, I was done with the first portion. I felt the project was a must, but I also dreaded the next call from Steve about the next family. I didn’t know when that call would come — many years later, or the very next day, possibly never.
But last month, we — and the documentary crew that filmed us working — completed this project. While I haven’t seen it yet, I know Steve’s piece won’t be a typical Steve Hartman segment. How could it be? I know he struggled too, and we both have spent a lot of time processing this.
I remember one August evening, I was devastated as I left the home of one of the families. Within minutes, I passed an ice cream shop crowded with other families — seemingly carefree, full of joy and laughter. The juxtaposition, mere minutes apart, cracked my soul.
I hope some way, somehow, this project can facilitate change — the only possible positive outcome for this I could comprehend. After the news cycle ends, these families will still be living with an incomprehensible nightmare.
CBS News
Standing on the threshold of grief, documenting the bedrooms of kids killed in school shootings
I never wanted to be this kind of reporter, knocking on the door of someone who lost a child in a school shooting. And yet there I stood, knocking, nonetheless.
I found myself here, standing on the threshold of grief across the country, after years of pent-up frustration. By 2018, America’s school shooting epidemic had taken a toll on me. There were so many that the news coverage felt like a treadmill. It seemed to me the country had grown numb and lost its empathy for the victims and the families. I wanted to do something.
For help, I reached out to Lou Bopp, one of the best still photographers in the country. But he said he had never faced a challenge quite like this: “to take a portrait of a person who’s not there.”
On March 27, 2023, Chad and Jada Scruggs lost their daughter, Hallie, in the Covenant School shooting in Nashville. She was 9 years old, the youngest of four, and their only daughter.
Looking back at photos of Hallie, Chad recalled how she loved sports and had “more stitches than any of her brothers.”
“It was just a lot of fun having a daughter,” Jada said.
“We had a chance to have her for 9 and a half years, and that was far better than not having her at all,” Chad said.
But their goodbye isn’t quite complete. They’re still living with her bedroom.
Over the past six years, eight families from five school shootings invited us into these sacred spaces, allowing Americans to see what it’s like to live with an empty child’s bedroom.
We traveled to Uvalde, Texas, where a gunman killed 19 children and two teachers at Robb Elementary School, including 9-year-old Jackie Cazares.
Jackie’s parents Javier and Gloria say people are always telling them that they can’t imagine what they’re going through. But they say we need to imagine, and that’s why they invited us in.
“It just makes everything more real for the public, for the world,” Gloria said. “Her room completely just speaks of who she was.”
In Jackie’s room, we saw the chocolate she saved for a day that never came, evidence of the dream vacation she never got to take, and the pajamas she never wore again.
It struck us how many of the rooms remained virtually untouched, years after the shooting.
Frank and Nancy Blackwell lost their 14-year-old son Dominic in the Saugus High School tragedy near Los Angeles. That was 2019, but inside his room, it felt like it was yesterday.
“We just decided to keep everything as it was from when he last went to school that day,” Frank said. “He didn’t prepare his room to be photographed. He didn’t put away his stuffed animals because he was worried about who might see it. He woke up, he got dressed, and he left to go to school. And he thought he was coming back. And we all expected him to come back.”
So many rooms wait for a child that will never return.
Charlotte Bacon was murdered in Newtown, Connecticut, in 2012, six weeks after Halloween. Her room holds the last library book the 6-year-old checked out, now 12 years overdue.
Luke Hoyer, 15, was killed in Parkland, Florida, on Valentine’s Day in 2018. When we visited his home, his bed was just as he left it.
Alyssa Alhadeff, 14, was also killed in the Parkland shooting. The whirlwind that was her room had fallen still.
Carmen Schentrup was yet another Parkland victim. The watch she got for her 16th birthday still ticks, but the motivational sayings that filled her room resonate no more.
The decision to either keep a room as it was or pack it up and repurpose it tortures many parents.
Bryan and Cindy Muhlberger lost their 15-year-old daughter, Gracie, in the Saugus shooting. They told us they often talk about what to do with her room.
“Because when I do go in there, I feel her presence,” Cindy told us.
Bryan wondered, “And so when that time comes that the room is not there, does she go away?”
I didn’t realize what an albatross the rooms are for some families.
“I will just say I have a pretty confusing relationship with [Hallie’s] room now,” Chad said. It’s extremely painful, but there’s a lot of moments where you want to be sad — because the sadness is a part of connecting with her.”
Hallie’s room also brings them smiles, too, Chad and Jada told us as they showed us a kitty cat hoodie that Hallie wore all the time.
The rooms really are a rainbow of emotion, all at once tender as a lullaby and shocking as a crime scene. Clues gather dust, leading us past all the places these kids had been up until that very moment when everything stopped so suddenly that there wasn’t even time to close the lid on the toothpaste tube.
In the end, we took more than 10,000 photographs. These parents hope that at least one of these pictures will stick with you, that you will forever carry a piece of their pain and use that heartache to stem the tide of all these empty rooms.