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Taco Bell is expanding AI drive-thru to hundreds of U.S. locations

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McDonald’s ends AI drive-thru experiment


McDonald’s ends AI drive-thru experiment

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Taco Bell is expanding its use of voice AI technology to include hundreds of the Mexican-themed chain’s drive-thru locations by the end of the year, parent company Yum Brands said on Wednesday. 

Already in use at roughly 100 Taco Bell eateries in 13 states, the company’s rollout plans come after testing the technology for about two years. Benefits include improved order accuracy, cutting wait times and “providing a consistent, friendly experience,” according to the company, which operates 7,400 stores across the U.S. 

“With over two years of fine-tuning and testing the drive-thru voice AI technology, we’re confident in its effectiveness in optimizing operations and enhancing customer satisfaction,” Lawrence Kim, Yum’s chief innovation officer, stated in a news release

KFC, also owned by Yum, is trying out the technology in five locations in Australia, the statement noted.

Last year, Yum’s digital sales approached $30 billion, with more than 50% coming through digital channels as of the first quarter of 2024, according to the company, which added that its digital business has more than doubled since 2019. 

Taco Bell’s move to broaden its AI footprint comes as a big-name competitor encountered difficulties deploying automated voice ordering in a pilot run in partnership with IBM. 

McDonald’s last month said it was pulling the plug on the AI ordering technology the fast-food chain had been testing at more than 100 U.S. drive-thrus in the wake of customer complaints about orders. One of multiple viral videos showed an AI cashier mistakenly adding nine sweet teas to a TikTok user’s order. 



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Biden comments on dangers of mysterious drones in U.S.

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Biden comments on dangers of mysterious drones in U.S. – CBS News


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President Biden says there doesn’t appear to be anything nefarious behind the mysterious drones sighted in New Jersey and other states. CBS News’ Tom Hanson breaks down what remains unknown about the aircraft.

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Paris Hilton’s bill to protect minors at residential treatment facilities heads to president’s desk

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Heiress, model and actor Paris Hilton is the force behind a bill headed to President Biden’s desk that’s aimed at preventing the abuse of minors at rehab and other residential facilities. 

The House passed the Stop Institutional Child Abuse Act in a bipartisan 373-33 vote Wednesday, after the Senate passed the bill by unanimous consent earlier in the week. It’s a cause that’s personal to Hilton, who says she was abused at residential treatment facilities as a teen. Hilton lived in a series of residential treatment facilities from the age of 16, testifying before Congress in June that she had been violently restrained, stripped of clothing and tossed into solitary confinement, among other experiences. 

“Today is a day I will never forget,” Hilton wrote on Instagram. “After years of sharing my story and advocating on Capitol Hill, the Stop Institutional Child Abuse Act has officially passed the U.S Congress. This moment is proof that our voices matter, that speaking out can spark change, and that no child should ever endure the horrors of abuse in silence. I did this for the younger version of myself and the youth who were senselessly taken from us by the Troubled Teen Industry.”

Now 43, Hilton has championed child protection legislation on Capitol Hill for years, encouraging lawmakers to pass regulations to help protect troubled teens from abuse at treatment centers. Hilton met with lawmakers on Capitol Hill this week, urging them to take up the legislation before the 118th Congress ends.

Democratic Sen. Jeff Merkley and Democratic Rep. Ro Khanna introduced the legislation in the House and Senate, and they were joined by Republican Sens. John Cornyn and Tommy Tuberville and Republican Rep. Buddy Carter. 

“Children across the country are at risk of abuse and neglect due to a lack of transparency in institutional youth treatment programs,” Khanna said in a statement. “The industry has gone unchecked for too long. Paris Hilton and other survivors of abuse in this broken system have bravely shared their stories and inspired change. I’m proud to lead this legislation with my colleagues to protect the safety and well-being of kids.”

The legislation creates a federal work group on youth residential programs to oversee the health, safety, care, treatment and placement of minors in rehab and other facilities. It also directs the Department of Health and Human Services to make contact with the National Academies of Sciences, Engineering and Medicine to make recommendations about state oversight of such programs. 

Hilton is the great-grandaughter of Conrad Hilton, who founded Hilton Hotels. 



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ATF director on mission to disrupt violent crime in schools

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ATF director on mission to disrupt violent crime in schools – CBS News


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Steven M. Dettelbach, the director of the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), joined CBS News with more on the agency’s mission to disrupt violent crime. This comes after another deadly school shooting occurred in Madison, Wisconsin.

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