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3 smart ways to deal with creditors when you can’t pay

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poor Asian woman hand open empty purse looking for money having problem bankrupt broke after credit card payday
There are many ways to deal with your creditors when you can’t pay back what you owe, but some strategies are better than others.

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There are points in life when you may face an unexpected expense, a job loss or another type of emergency, and when these issues arise, the price tag can be quite high. That can place a heavy burden on your budget, especially if you’re already having a tough time making ends meet. And, right now, about half of Americans say they’re living paycheck to paycheck, according to a recent Bank of America survey, so there are a lot of people who simply can’t afford to pay for surprise expenses while managing their regular bills.

If your finances are stretched too thin, it can be easy to fall behind on what you owe, especially if you’re trying to pay off high-rate credit card debt. When this happens, the constant calls from creditors, the mounting late fees and the growing balances can make it tempting to ignore the situation altogether. But avoiding your creditors is usually the worst possible response, as it can lead to legal action, damaged credit and even more financial hardship.

The good news is that most creditors would rather work with you than against you if you’re struggling to pay off what you owe. They understand that there are circumstances that can impact anyone’s ability to pay — and that finding a solution benefits both parties. But how exactly should you deal with your creditors when you can’t afford to pay back what you owe?

Start tackling your high-rate credit card debt now.

3 smart ways to deal with creditors when you can’t pay

The following strategies could make it easier to deal with your creditors if you’re behind on your debt payments:

Try to negotiate a reduced balance

If you’re in severe financial distress, your creditors may be open to negotiating a reduced balance on the account. Most creditors often prefer to accept a partial payment rather than risk receiving nothing at all. This approach is especially effective with unsecured debts, such as credit cards or personal loans. 

Start the negotiation by explaining your financial hardship and proposing a lump-sum payment for less than the total balance. For example, you might offer to pay 40% to 50% of the balance upfront, with the remaining portion being written off by the credit card issuer. If you’re unable to make a lump-sum payment, you can also ask about monthly payment plans for the reduced amount.

Just make sure to get any agreement in writing before making a payment. Written documentation protects you from future disputes or collection efforts, so you don’t want to skip that step.

Find out how the right debt relief options could benefit you now.

Ask them for help

While asking for help from your creditors may seem counterintuitive, it can be a smart way to approach your debt. Many creditors offer hardship programs to assist customers experiencing temporary financial setbacks. These programs are designed to make payments more manageable while helping you avoid default. 

The availability of these programs varies by creditor, but many are willing to provide temporary relief in some form to help you get back on track. If you enroll in this type of program, you may be offered relief via: 

  • Temporary payment deferrals: The creditor may pause your payments for a few months to give you time to recover.
  • Lower interest rates: Your creditors may also agree to reduce your interest rates, which lowers your monthly payment and the total cost of your debt over time.
  • Waived fees: Some creditors will eliminate late fees or penalties to ease your financial burden.
  • Adjusted minimum payments: Some creditors will offer temporary relief in the form of smaller payments during a set period.

Utilize one of your debt relief options

If your financial challenges are more than temporary, you might need to explore professional debt relief solutions. The following options can help you restructure or reduce your debts, depending on your needs and goals:

Debt consolidation

Consolidating multiple debts into a single loan can simplify your payments and potentially lower your interest rate. This option tends to work best if you have good credit and steady income, but some debt relief companies will also offer debt consolidation programs that have more flexible requirements. Benefits of this option include:

  • One monthly payment instead of many
  • Potentially lower interest rates
  • Fixed repayment timeline
  • Simplified debt management

Debt management

Working with a credit counseling agency on a debt management plan. With this option, the counseling agency works with your creditors to lower interest rates, reduce fees and roll your debts into a single, affordable monthly payment. You’ll then make one payment to the agency, which distributes it to your creditors. Benefits of this option include:

  • Reduced interest rates
  • Waived fees
  • Structured repayment plan
  • Single monthly payment to the counseling agency
  • Professional negotiation with creditors

Debt forgiveness

If you’re unable to pay your debts in full, a debt relief company can negotiate with creditors on a debt forgiveness plan where they accept a reduced payoff amount. While there’s no guarantee that your debt will be settled, this option often results in paying 30% to 50% less than what you currently owe. The remaining portion of your balance is then “forgiven” by the creditor.

The bottom line

Dealing with creditors often requires patience and persistence and a little knowledge on your part. By approaching your creditors professionally and armed with an understanding of your options, you’re more likely to find constructive solutions that help you manage your debt effectively while protecting your long-term financial interests. The key is to act quickly, communicate clearly and stay committed to resolving the situation through whatever means work best for your circumstances.



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Walmart U.S. CEO John Furner says DEI policy changes will “ensure every customer” feels welcome

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Walmart’s decision to roll back some of its diversity, equity and inclusion policies nationwide are designed to “ensure every customer, every associate” feels welcome and like they belong, according to John Furner, president and CEO of Walmart U.S.

“Like many companies all across the United States, we’ve been on a journey and we continue to be on a journey. And what we’re trying to do is to ensure that every customer, every associate feels welcome here to shop. And to feel like they belong,” Furner said in response to questions about the DEI policy decision in an exclusive interview Tuesday with “CBS Mornings.”

The changes, confirmed by Walmart on Monday after Wall Street Journal earlier reported on them, represent the end of a five-year commitment for an equity racial center set up after the police killing of George Floyd, as well as the retailer’s decision to phase out the term DEI. Walmart will also no longer give priority treatment to suppliers based on race or gender diversity, and will halt sellers from listing some transgender-related or themed items on the website.

Furner said Walmart is undergoing the changes to help foster inclusion. 

“We’re going to continue to make the best decisions we can that makes everyone – our customers, our associates – feel like this is an environment they can shop in and thrive in,” he said. 

Even so, Walmart’s decision comes amid growing pressure from conservatives to halt corporate DEI policies, which ramped up after the U.S. Supreme Court’s ruling in June 2023 ending affirmative action in college admissions. Some conservative groups have filed lawsuits making similar arguments about corporations, targeting workplace DEI initiatives as well as hiring practices that give boosts to historically marginalized groups.

Other corporations that have recently backed away from DEI policies include Ford, Lowe’s, Tractor Supply and Harley-Davidson.

When asked if diversity among suppliers remains important to Walmart, Furner turned the focus to small businesses and small suppliers. 

“We’ll continue to do the things we can do to ensure small suppliers have a path to be successful,” he said, noting that Walmart started in 1962 as a single store in Rogers, Arkansas.

Walmart is also committed to selling American-made goods, which make up about two-thirds of what the company sells, Furner said, adding, “We’re going to continue to lean into ensuring that we provide the very best pathways for small businesses, our supplies to be successful here in the store.”

How Walmart’s preparing for Trump’s proposed tariffs

Walmart will be ready for President-elect Donald Trump’s new trade policies, as the retailer’s products are mostly made within the U.S., Furner said. Even so, he acknowledged customers may see some impact on prices. 

On Monday, President-elect Donald Trump doubled down on his campaign promise, threatening to impose sweeping new tariffs on imported goods from Mexico, Canada and China – America’s top three suppliers, according to the most recent Census data –  as one of his “many first Executive Orders.”

Trump said he plans to add a 25% tariff on all Mexican and Canadian goods, as well as an additional 10% tariff on Chinese imports, which he described as part of his crackdown on drugs and immigration. He said the tariffs would stand “until such time as Drugs, in particular Fentanyl, and all Illegal Aliens stop this Invasion of our Country! “

“We’ll adjust to any environment. We’ve been in an environment with tariffs now for the last seven years now,” Furner said, adding that they have a team of people who are responsible for managing changes in trade policy.

Furner said Walmart will do everything possible – between the suppliers and supply chain –  to keep prices low and help people save money.

“We’re going to focus on products and values,” Furner said, noting the company continues to monitor and evaluate the incoming Trump administration’s potential plans.



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Will Biden address potential Israel-Hezbollah ceasefire deal? – CBS News


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All eyes are on the White House as news emerges of an imminent ceasefire deal between Israel and Hezbollah to stop fighting in Lebanon. CBS News’ Scott MacFarlane has more on the U.S. reaction to the potential development.

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6 ways to break bad credit card spending habits

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BUYING ONLINE WITH CREDIT CARD
It’s time to get rid of your bad credit card spending habits for good.

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The allure of credit cards is undeniable. With just a quick swipe or tap, you can purchase everything from necessities to luxury items. This convenience, combined with perks like reward points and cash back, has made credit cards an integral part of modern financial life. However, if you aren’t careful, what starts as a useful financial tool can quickly spiral into a debt trap that feels impossible to escape.

After all, the average American carries about $8,000 in credit card debt currently, and they’re doing so at a time when credit card interest rates exceed 23% on average. That combination can derail even the most carefully planned financial goals. And, when you add in bad spending habits, such as impulse purchases, carrying balances month-to-month or relying on credit for essentials, things can spiral out of control even faster.

Breaking free from destructive credit card habits is an important part of managing your credit responsibly, but it may require more than just willpower. In many cases, it demands a comprehensive strategy that addresses both the practical and psychological aspects of spending. 

Find out what your credit card debt relief options are here.

6 ways to break your bad credit card spending habits

If you want to put an end to bad credit card habits and pave the way to a healthier financial future, these strategies could help:

Implement the 24-hour rule for non-essential purchases

Bad habit: One of the common bad credit card habits people have is making instant purchases without consideration, especially during flash sales or when encountering “limited time” offers. This often leads to buyer’s remorse and unnecessary debt accumulation

Solution: Create a mandatory waiting period between wanting something and buying it. For any non-essential purchase over $50, wait at least 24 hours before making the transaction. This cooling-off period helps distinguish between genuine needs and impulsive desires. 

Learn how to get rid of your credit card debt today.

Stop the high-rate debt cycle with strategic balance transfers

Bad habit: It may seem easy to make just the minimum payments while continuing to use credit cards, but that can lead to mounting interest charges. Many cardholders pay hundreds or even thousands of dollars in interest annually while barely touching their principal balance, creating a seemingly endless cycle of debt.

Solution: If you’ve already racked up high-rate credit card debt and are struggling to pay it off quickly, consider transferring your balance to a card offering a 0% introductory APR. Many cards offer these promotional rates for 12 to 21 months, giving you a valuable window to pay down your principal without accruing additional interest. 

Break the debt cycle with a debt management program

Bad habit: You may have a habit of juggling multiple credit cards with different due dates, interest rates and payment amounts, which can lead to missed payments and late fees. 

Solution: Enroll in a debt management program through a credit counseling agency. These programs can help you better manage your credit card spending and will typically negotiate lower interest rates with creditors, consolidate your payments and provide educational resources and support. 

Combat “invisible money” syndrome with cash

Bad habit: Many cardholders treat credit cards as “free money” because you don’t physically see the money leaving your wallet. This disconnect often leads to overspending and shock when the monthly statement arrives.

Solution: Implement the “cash diet” method for categories where you tend to overspend. Create separate envelopes for different spending categories like dining out, entertainment and shopping. Once the cash is gone, stop spending in that category until the next month. This tangible approach to money management creates a stronger emotional connection to spending and helps prevent overspending.

Overcome statement avoidance with visualization tools

Bad habit: It can be tempting to continually avoid looking at credit card statements or only glancing at the minimum payment due. This “out of sight, out of mind” approach allows debt to grow unchecked and prevents you from understanding your spending patterns.

Solution: Make your credit card debt visible and track your progress using visual tools. To do this:

  • Create a debt payoff thermometer and color it in as you make progress
  • Use a spreadsheet or budgeting app to graph your declining balance
  • Set up weekly reminders to review your credit card statements
  • Take screenshots of your declining balance to celebrate milestones 

Replace negative spending habits with positive reinforcement

Bad habit: Viewing credit card management as punishment or deprivation can lead to resistance and eventual abandonment of good financial habits. This mindset often results in binge spending followed by strict budgeting, creating an unhealthy financial cycle.

Solution: Develop positive reinforcement mechanisms for responsible credit card use. For example:

  • Set specific debt reduction goals and reward yourself when you reach them
  • Track your monthly spending and celebrate when you stay under budget
  • Share your progress with an accountability partner or support group
  • Use apps that gamify saving and debt repayment

The bottom line

The journey to breaking bad credit card habits isn’t always linear and setbacks are normal. The key is to remain committed to your goals and remember that small, consistent changes in behavior can lead to significant financial improvements over time. By implementing these strategies and staying focused on your financial health, you can transform your relationship with credit cards and build a stronger financial future.



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