Sydney — Australia’s quasi-official Macquarie Dictionary has picked “ens***tification” as the word of 2024, tapping into a growing sense that once-great digital services are bad and getting worse.

“ENS***TIFICATION — Noun. Colloquial, the gradual deterioration of a service or product brought about by a reduction in the quality of service provided, especially of an online platform, and as a consequence of profit-seeking.”

The word, coined by writer Cory Doctorow, refers to a process in which apps or digital platforms start off as incredibly useful, but gradually worsen as they seek to make a profit.

Social media platforms like X and ride-sharing app Uber are frequently cited examples, which started off offering information or bargains but gradually gouged customers or cut back services.

Doctorow explains ens***tification as the reason why Facebook users’ feeds fill up with junk, Google search is loaded with ads and sponsored content, and why Amazon promotes cheap, badly made products no matter what a customer searches for.

Ens***tification beat out words including “brainrot” and “overtourism.” 

It was chosen as word of the year by the dictionary’s committee of experts, but was also voted “People’s Choice Winner”.

It is “a very basic Anglo-Saxon term wrapped in affixes which elevate it to being almost formal; almost respectable,” the committee said.  

“This word captures what many of us feel is happening to the world and to so many aspects of our lives at the moment,” the committee said.