Many shoppers rely on Walmart for their daily needs, expecting quick service and convenience. However, a growing number of customers have taken to social media to express their disappointment with Walmart’s service, especially when it comes to locked cases, checkout delays, and confusing store policies. Let’s take a closer look at what shoppers are saying and how Walmart is responding.
Problems with Locked Cases in Stores
Recently, a frustrated customer shared their bad experience on the social media platform X (formerly Twitter). They complained that at two different Walmart locations, they were unable to buy car products because the items were locked in cases—and no one was available to open them.
The shopper posted: “@Walmart 2 different stores nobody can open a damn lock case for car products. Asked if someone is coming and the associate says, ‘I don’t want to be the one to give you the bad news.'”
Walmart has not yet publicly replied to the complaint or given an official comment.
Self-Checkout Frustrations
This is not the first time shoppers have complained about service problems at Walmart. Another customer posted in February that no registers were open at 8:30 a.m., forcing them to use self-checkout despite having a full cart of items.
The post read: “Hey @Walmart, how come you don’t have ANY registers open at 8:30 am? Now I gotta check out an entire cart in a very small area. Do better. How about offer a discount to those who self checkout?”
The customer even posted photos showing their large cart squeezed into a small self-checkout space, which is usually designed for customers carrying a few items in baskets.
Again, Walmart has not made a public reply to this post yet.
Complaints About Forced Use of the App
Another major complaint involved the store’s checkout system. A customer said they were forced to use the “Scan and Go” app to check out, even for just a few items, unless they had a Walmart+ membership.
The customer wrote: “@Walmart please explain why my store forces customers to not use the express checkout but to use the scan and go in the app? You’re forcing non-members to wait in long lines even with a few items.”
The shopper explained that the app is more tedious and time-consuming compared to a normal self-checkout machine, making the shopping experience worse, not better.
They also shared that a woman with three children, carrying just a few items, was forced to wait in a long line because she was not a Walmart+ member.
In this case, Walmart responded directly to the post asking the customer to send a private message (DM) with more details so they could investigate the issue.
While Walmart remains one of the most popular shopping destinations, these recent complaints highlight growing frustration among customers about service quality, checkout systems, and store policies. Customers expect easy, efficient shopping, and when those expectations aren’t met, dissatisfaction can spread quickly online. Hopefully, Walmart listens to the feedback and works to improve customer experience, making shopping smoother for everyone.