A frustrated Walmart customer took to social media to share their disappointment after facing issues with an online order. The incident, which quickly caught attention, highlights growing concerns among shoppers about reliability during high-demand sales.
A Long Wait Ends in Disappointment
The shopper claimed they waited 45 minutes in line before successfully placing their order. But just moments after receiving a confirmation email, the order was canceled within 20 seconds.
In a post on X (formerly Twitter), the angry customer wrote:
“Walmart made me wait 45 minutes in a line, then let me order, sent me a confirmation email, then canceled my order 20 seconds later. No thanks.”
Walmart’s Response to the Complaint
Walmart quickly responded to the public complaint through their Walmart Help account, asking the user to send more details through a direct message (DM).
“We’d like to look into your order,” they replied, showing a willingness to investigate the issue further.
The Problem Started Over a Viral Meme
Interestingly, the original complaint came as a reply to a meme posted by “Nintendo Wire” (@NinWire). The meme joked that preordering the new Nintendo Switch 2 was easier at Walmart than at Best Buy or GameStop.
However, many users strongly disagreed with the meme. Several shared their own negative experiences with Walmart during preorders, claiming canceled or delayed orders were common.
Other Customers Share Similar Stories
Many others joined the conversation with their own frustrations:
One user said, “Walmart cancels me every time I complete an order,” posting a screenshot of four canceled Nintendo Switch 2 orders.
Another commented, “GameStop in person worked for me,” suggesting that buying directly from stores might be more reliable than ordering online.
One shopper described how Walmart put them in a virtual queue with 22 minutes left at midnight, but the timer dragged on until 5 am — only to end with a “sorry, out of stock” message.
Another user added, “Until I see that Walmart cancellation email come in, I’m paranoid due to so many success stories on here specifically with them.”
Growing Frustration Over Online Orders
The wave of complaints suggests that many customers are losing trust in Walmart’s preorder and online shopping systems, especially when it comes to high-demand items like the Nintendo Switch 2.
Despite Walmart’s quick response asking for more details, the company did not immediately respond to The U.S. Sun’s request for a formal comment.
With online shopping becoming a major part of modern life, customers expect fast, reliable service — especially when buying in-demand products. Walmart’s recent order cancellation complaints show how small mistakes can lead to big frustrations.
As competition grows and expectations rise, retailers like Walmart must work harder to ensure smooth order processes, or risk losing loyal customers to faster, more dependable competitors.