Walmart, one of the largest retail chains in the US, is facing increasing criticism from its customers due to long wait times, closed self-checkout counters, and poor customer service. Several shoppers have taken to social media to share their frustrating experiences, from abandoned shopping carts to unanswered calls. These ongoing issues are highlighting a wider problem: a lack of staff and declining customer satisfaction in stores across the country.
Self-Checkout Closures and Long Lines
One shopper, clearly fed up, posted on social media platform X about their recent experience at Walmart. They visited a store at 9pm only to find all self-checkout lanes closed, with just two traditional lanes open. With about 25 people standing in line, the shopper decided to leave their full cart behind and walk out, calling the situation “ridiculous.” The exact location of the store wasn’t mentioned, but the story resonated with many others online.
Customer Service Frustrations
Another Walmart customer also voiced their anger after dealing with unresolved issues for nearly a month. Despite calling customer service nine times in four weeks, they said that every promised solution fell through. Even after speaking to someone who claimed to be a manager, the customer was hung up on twice, despite being calm and respectful. Walmart responded publicly by asking the customer to send a direct message, but it’s still unclear if the matter was ever resolved.
Widespread Complaints Across the Country
The complaints aren’t isolated. Many customers are noticing that Walmart is consistently short-staffed, with fewer employees available to assist or manage checkout lanes. One shopper shared their frustration after discovering that the Scan & Go section had been shut down after 7:30pm, half the remaining registers were also closed, and there was only one cashier on duty—even though the store was still open.
With just a few items to buy, this customer found themselves stuck in a long line, questioning whether shopping at Walmart was even worth it anymore.
Walmart’s Response on Social Media
In most cases, Walmart has responded to these public complaints by encouraging customers to send direct messages with more information so the issues can be reviewed. However, many users feel these responses are standard and lack any real urgency to solve problems.
From abandoned carts to endless customer service calls, it’s clear that shoppers are becoming increasingly fed up with their Walmart experiences. As one of the biggest retail chains in the country, Walmart is expected to offer a smooth and efficient shopping experience. However, understaffing, closed checkout counters, and delayed responses are pushing loyal customers away. If these issues continue, more shoppers may decide to take their business elsewhere in search of better service and faster checkout times.