Kare11
Delta customers still affected by worldwide internet outage
USDOT Sec. Pete Buttigieg announced an investigation into Delta’s disruptions, which were sparked by a global internet outage last week.
MINNEAPOLIS — The tears start comin’ and they don’t stop comin’ for Delta Air Lines, as flights continue to be affected by cancellations and delays amid a new investigation into the debacle, opened by the U.S Department of Transportation Tuesday.
U.S. Secretary of Transportation Pete Buttigieg announced the news on X (formerly Twitter), saying “airline passengers have the right to be treated fairly” in response to the ongoing disruptions sparked by a global internet outage last week.
KARE 11’s Kent Erdahl was at Minneapolis-St. Paul International Airport Tuesday, where he reported as of 1:30 p.m., Delta was behind 80 of MSP’s 83 flight cancellations — and another 136 delays.
As far as moving folks through departures, arrivals and baggage claim service counters, Erdahl said wait times have significantly improved over the last four days.
According to some travelers, even Monday’s wait times took hours. Erdahl said the apparent increase in Delta employees staffed Tuesday at MSP could be somewhat responsible for the shift.
Now to customer service lines. They are easily a 1/4 as long as they were yesterday both at departures and arrivals/baggage claim. They wait yesterday was sometimes hours long. The addition of more blue vested @delta staff looks to have helped a lot. pic.twitter.com/3NVQHlifmg
— Kent Erdahl (@kenterdahl) July 23, 2024
While the dust over the fiasco seems to slowly be settling, travelers said they’re now dealing with another facet of the fallout: lost baggage. Erdahl talked with several families at MSP who said they’ve struggled to locate their luggage, which in many instances, got stuck somewhere along the route from travelers’ respective origins, or arrived without their owners to their intended destinations.
The mess started Friday and snowballed over the weekend after a worldwide internet disruption not only grounded planes but took bank and hospital systems offline, among other industries.
Officials determined cybersecurity firm CrowdStrike was to blame for the failure, the company claiming it resulted from the deployment of a faulty update to computers running Microsoft Windows.
In a statement to Delta employees on Monday, CEO Ed Bastian said he thought it’d still be at least “another couple days” before he’s confident the company can put the blunder behind them.
“Today will be a better day than yesterday, and hopefully Tuesday and Wednesday will be that much better again,” he said.
The Atlanta-based airline — with a major hub operating out of MSP — said it’s offering travel vouchers to affected customers.
For those details, visit Delta’s website.
Last week, prosecutors charged John Sawchak with attempted 2nd-degree murder and other felony charges after he allegedly shot his neighbor Davis Moturi.
MINNEAPOLIS — Following the shooting between two neighbors, the Minneapolis City Council voted unanimously to request that the city’s auditor conduct an independent investigation into the incidents and cases between Davis Moturi and John Sawchak.
Moturi was allegedly shot by his neighbor, Sawchak, on Wednesday, Oct. 23 but Minneapolis police did not arrest Sawchak until days later.
Minneapolis Police Chief Brian O’Hara defended not arresting Sawchak sooner, calling it a “high-risk” situation. O’Hara later said the victim, who had complained about harassment from Sawchak for months, was failed by police. Sawchak was arrested this past weekend after an hours-long standoff.
Moturi suffered a fractured spine, two broken ribs, and a concussion in the shooting. “Mr. Moturi’s life matters and I’m sorry that for nearly a year, MPD did not treat it like it did,” said Council Member Robin Wonsley in a news release, “Today’s vote affirms that the City Council is committed to taking meaningful actions towards accountability and restoration, starting with this independent review.”
Meanwhile, a spokesperson for Minneapolis Mayor Jacob Frey released this statement:
“Mayor Frey fully supports an independent review of this incident. The mayor and City are committed to always doing better, and this means closely examining past actions and finding where there may be ways to improve and grow. The mayor extends his condolences to Davis Moturi, his wife, Caroline, and their family and friends. The safety of our residents is a top priority and any form of violence or hate speech is completely unacceptable and does not align with who we are as a community. Brian O’Hara will continue to be the Minneapolis Police Chief.”
“This Valentine’s Day, 2025, will mark the five-year anniversary of the premiere of ‘Love is Blind,” Vanessa said on the Season 7 finale. “And, it is gonna be the launch of Season 8, which takes place in Minneapolis.”
The episode also revealed three of the new cast members, one of whom, “Alex,” told Lachey Minneapolis is “not like a major city, but it’s also not a small town,” which he said is just one of the obstacles in his way of finding the one.
“I just never found the right person that clicked for me,” he said.
Meantime, you can bone up on Seasons 1-7 streaming now on Netflix.
MINNEAPOLIS — How much do you know about your grandma’s upbringing?
“The Stories From My Grandmother’s Hands” is a book that aims to show young Black children how their grandmas lived through beautiful illustrations and descriptions.
KARE 11 News at Noon shared more on Thursday about the impact that this book will have.
