A major change is coming to how Social Security recipients in the United States access their online accounts. The Social Security Administration (SSA) has announced a mandatory update to its system that could affect millions of retirement and SSI (Supplemental Security Income) beneficiaries.
If you receive Social Security benefits and have an account created before September 18, 2021, you must switch to Login.gov by March 29, 2025, or risk losing access to online services and possibly facing delays in your monthly payments.
What Is Changing for Social Security Recipients?
From March 29, 2025, users must stop using the old “My Social Security” login and instead use Login.gov to access their account. This new system offers a more secure and centralized way to log in to various government services.
This change is part of a larger plan by the federal government to strengthen cybersecurity and protect sensitive personal data from fraud or theft.
Why Login.gov Is Now Required
Login.gov is a secure sign-on portal created by the federal government. It allows you to access many services with just one login, including Social Security, Medicare, and IRS services.
Through Login.gov, users can:
- Request replacement Social Security cards
- Update personal details such as address or banking info
- Access important tax and benefit documents
Those who fail to update to Login.gov by the deadline will lose access to these features, and this may result in delayed or suspended payments.
Who Needs to Take Action?
If you created your My Social Security account before September 18, 2021, you must make the switch to Login.gov.
If your account was created on or after September 18, 2021, you’re likely already using Login.gov or ID.me. In that case, you don’t need to do anything.
How to Make the Switch
The SSA has made the process simple and easy:
- Create an account on Login.gov
- Link it to your existing My Social Security account
- Verify your identity and update your information
Even if you don’t have a smartphone or internet, the SSA has provided email and landline options for verification.
Where to Get Help
If you’re facing issues with the transition, the SSA offers several support options:
- Login.gov Help Center
- ID.me Help Center
- SSA Customer Service: 1-800-772-1213
These services are available to assist those unfamiliar with online systems or without regular internet access.
Will Your Payments Stop If You Don’t Switch?
No, the SSA has confirmed that monthly payments will not automatically stop. However, you will lose access to important account services like:
- Changing bank account details
- Updating addresses
- Requesting official documents
Without these options, you might experience payment delays or difficulties updating your records, especially if something goes wrong.
The SSA’s transition to Login.gov is a step towards modernizing public services and protecting users’ personal information. While your monthly payments won’t immediately stop if you don’t switch, you may face serious issues with your account access and service updates.
To avoid delays, errors, or future stress, it’s best to complete the transition well before the March 29, 2025 deadline. Take action now so you can continue accessing your Social Security services smoothly and securely in the digital age.