The Social Security Administration (SSA) has introduced new rules that will take effect from April 14, 2025, to reduce fraud in benefit claims. However, policy experts and advocates are warning that these changes could make it more difficult for millions of people—especially senior citizens—to apply for or manage their Social Security benefits.
According to a recent study by the Center on Budget and Policy Priorities (CBPP), up to six million people could be affected by these new requirements. For many older adults without internet access or those living in rural areas, the changes could lead to missed benefits or longer delays.
What Are the New Rules?
The main changes introduced by the SSA focus on how applicants verify their identity when claiming Social Security benefits. Key changes include:
- No longer allowing identity verification over the phone for certain services.
- Requiring online applications through the My Social Security portal.
- Mandatory in-person visits for people flagged with fraud risks.
These steps are being put in place to reduce identity fraud, but critics say they will overload Social Security offices, which are already facing long wait times and staff shortages.
Why Are These Changes a Problem?
Many older adults do not have easy access to the internet or may not be familiar with using online portals. Others live far from a Social Security office and may not be able to travel easily for in-person visits.
Experts worry that the new rules will block access to benefits for many who are genuinely eligible, especially low-income seniors and people with limited mobility or technology access.
SSA Responds to Public Concerns
In response to public criticism, the SSA posted a message on X (formerly Twitter) to clear up confusion. They explained:
- Phone services are not being completely removed.
- People can still file claims by phone, unless their application is flagged for possible fraud.
- In-person visits will only be required for high-risk cases.
- The SSA is adding more staff to their phone support teams to help people navigate the new process.
While these clarifications help, many advocates say the burden will still fall heavily on vulnerable groups, and more needs to be done to support them.
Who Will Be Affected?
These rules will impact:
- New applicants who are applying for Social Security for the first time
- Existing beneficiaries who are updating personal information like bank details or address
Anyone whose application is flagged by the fraud detection system will need to visit a Social Security office in person.
While fighting fraud is important, the new SSA rules starting April 14, 2025, may create barriers for elderly and low-income Americans. If you or someone you know relies on Social Security, it’s important to understand these changes and prepare early.
Make sure your personal information is correct and updated. If you’re unsure, you can still call the SSA for help—unless your case is flagged, you won’t be forced to visit an office.
Social Security is a lifeline for millions, and it’s important that these new policies don’t prevent people from getting the support they need.